ACOSERVE, INC.
DATA PRIVACY POLICY
PRIVACY NOTICE
By availing of this service and submitting your personal information you are allowing ACOSERVE, INC. (“the Company”), all of its affiliates, its merchant partners, and other third parties concerned to collect, store and process your data for the purpose of processing your transactions and for present and future reference (e.g., customer support purposes and after-Sales Customer Service, etc.)
PRIVACY STATEMENT
The Company collect, process and store personal data about you when you avail of their products and services, including its websites and mobile applications, participate in their events, or enter into any contract provided that you have given your express consent if and when necessary.
This privacy policy has been prepared to better serve any person who avails of the Products and Services of the Company to inform them on how their personal data are being collected, used and secured by ACOSERVE, INC.
Please read our privacy policy carefully to get a clear understanding of how ACOSERVE, INC., collects, uses, protects or otherwise handles your personal data in accordance with Republic Act No. 10173, or the Data Privacy Act of 2012, and its Implementing Rules and Regulations (collectively, the “Data Privacy Act”).
COLLECTION OF PERSONAL DATA
ACOSERVE, INC., collects information you provide directly, such as when you attend or participate in any of its events, respond to a survey, register, create or modify your accounts in any of its websites and/or mobile applications, contact customer support, enter into any contract or otherwise communicate or interact with the Company.
Personal Data means any information, whether recorded in material form or not, from which the identity of the individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.
The personal data that may be collected includes but is not limited to the following:
Identity Data – such as name, gender and date of birth
Contact Data – such as billing address, delivery address, email address and phone numbers
Account Data – such as bank accounts and payment details
Transaction Data – such as details about payments and other details of products and services availed from the company
Profile Data – such as purchases or orders made, interests, preferences, feedback and survey responses
Usage Data – such as information on how to use the platform, products or services or view any content in the platform
Location Data – such as sharing of locations in the form of photographs and videos
Marketing and Communication Data – such as preferences in receiving marketing and promotions from the company and related third parties, as well as communication preferences.
Personal Data may be collected through but not limited to the following situations:
Upon creation of an account with the Company
Upon application for any of the services or purchase of any products available in the platform
Use any of the features or functions available on the Platform or Services
Upon subscription to our publications or marketing collaterals
Participate to any campaign, promotional activities and / or survey
Offline interaction, including interaction with our customer service agents
The company may also receive your personal data from third parties for the purposes set out in this Privacy Policy or any other terms.
USE AND PROCESSING OF PERSONAL DATA
The Company may use and process the personal data collected about you to allow you to transact with the company for after sales services, inquiries and concerns, also to participate in the event, other similar events to be held by the Company, other discounts, promos, sales, advertisements, marketing activities and commercial communications of the Company, including direct marketing. At all times, your personal data shall not be used or processed for any purpose that is contrary to law, morals, or public policy.
The personal data collected from you or via third parties may be used by the Company or shared or transferred to third parties (including related companies and third-party service providers and their related companies) for certain purposes, which includes but not limited to the following:
To facilitate use of the Services or access to the platforms, including responding to queries, feedbacks and claims through our customer service agents
To process orders made through the platform
To process payments made for the product and services availed, and to verify and carry out financial transactions in relation to payments made online
To deliver products and services (The company may pass on the personal information to third party in order to make the delivery of the product – example to courier)
To give update on the delivery of the product or services
To give update on the delivery of the products, customer support purposes and after sales services
To send marketing or promotional materials for products and services from time to time, unless you choose to opt-out from receiving these materials.
We reserve the right to disclose your personally identifiable information as required by law and when believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of acoserve terms of use, or as otherwise required by law.
SHARING OF PERSONAL DATA
The Company may share personal data between and among the entities comprising the same to enable them to provide you personalized Services. The Company may also share personal data with vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on its behalf. If and when it becomes necessary, a data sharing agreement shall cover any sharing of data between and among the Company and/or its vendors, consultants, marketing partners, and other service providers. The Company may also share information in accordance with any order from any relevant government agency as provided by law.
STORAGE AND PROTECTION OF PERSONAL DATA
The Company’s processes and transmits personal data only within the Philippines. The Company shall comply with the applicable laws and regulations should it transfer the storage and/or processing thereof outside the country.
Personal information shall be retained following the inactivity of the account, if retention is reasonably necessary:
To comply with applicable laws, regulations or legal obligations
To provide and complete customer support service
To detect and defer unauthorized or fraudulent use of, or abuse of, Services
If retention is needed based on business requirement, we will make the details such as name and contact information anonymous, or secretly destroyed.
The Company has instituted policies and procedures which intend to protect personal data which it has collected and continues to collect. These include securing any document containing personal data, requiring the execution of non-disclosure agreements by its employees, consultants, vendors, suppliers and contractors, among others.
The Company’s websites are scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to said website as safe as possible. The Company also uses regular Malware Scanning. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the personal data confidential. The Company implements a variety of security measures when a user places an order, and enters, submits, or accesses their information to maintain the safety of your personal information.
While there will always be a risk of unauthorized disclosure of personal data, the Company believes that the foregoing safeguards are sufficient to prevent the occurrence of such risk and is committed to updating and improving such safeguards in order to protect your personal data in compliance with the Data Privacy Act.
USE OF COOKIES
Please note that in visiting the Company’s websites, cookies are utilized. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, the Company uses cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved Services. The Company also uses cookies to help it compile aggregate data about site traffic and site interaction so that the Company can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly.
YOUR RIGHTS UNDER THE DATA PRIVACY ACT
As a data subject, you have the following rights under the Data Privacy Act:
You have the right to be informed of the collection and processing of your personal data, the purpose for which they will be processed, among others. Thus, you are required to read this privacy policy before giving your consent to the collection and processing of your personal data. If you have questions, please do not hesitate to ask wtquestions or clarifications and you may also contact our Data Protection Officer;
You have the right to object to the processing of your personal data. You will be given an option or opportunity to withhold your consent to the processing of your personal data whenever the Company communicates with you or by notifying our Data Protection Officer;
You have the right to have reasonable access to your personal data by notifying our Data Protection Officer;
You have the right to rectify or correct any inaccuracy or error in your personal data by submitting your request for rectification or correction to our Data Protection Officer;
You have the right to suspend, withdraw or order the blocking, removal or destruction of your personal data in accordance with the requirements of the Data Privacy Act. Please notify our Data Protection Officer if you wish to exercise this right;
You have the right to obtain a copy of your data in an electronic or structured format if the same is processed by electronic means and in a structured and commonly used format by submitting your request to our Data Protection Officer; and
You have the right to be indemnified if you incur damages due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of your personal data.
CHANGES TO THE PRIVACY POLICY
The Company may change this Privacy Policy from time to time with or without notice. It is encouraged that you periodically review the Privacy Policy in the Company’s online site for the latest information.
CONTACTING US
If there are any questions regarding this privacy policy, you may contact our Data Protection Officer with the following contact details:
For general questions:
Title/Designation: Data Protection Officer
Postal Address: 412 Eulogio Amang Rodriguez Ave., Brgy. Manggahan, Pasig City
Telephone Number: 8681-6166
Email Address: dpo@acoserve.com